FAQ


What are your regular business hours?

Our regular business hours are Monday through Friday from 8 AM to 5 PM

Do you offer services outside of your normal business hours including on weekends and holidays?   If so, are there additional fees associated with work done outside of your normal business hours?

We do offer services outside of our normal business hours.  We charge an additional $25 service fee and an additional $25 for each hour on site.  

What services do you offer?

We provide a broad range of both technical and home improvement services across multiple trades, including (but not limited to):

Technical Support

  • Smart Home

    • Consulting/Design

    • Hub Configuration (Alexa, Google Home, Apple Home, Samsung SmartThings)

    • Device Installation (switches, outlets/receptacles, smart lights, thermostats, doorbell, security cameras)

    • App installation, pairing, and setup

  • Network

    • Installation of WiFi & Mesh networks

    • Network coverage/extension

    • Device/Network connections

    • Troubleshooting

  • Computers, Laptops, Printers

    • Ease of Use configuration

    • Operating System installation

    • Diagnosis & troubleshooting

    • Malware & virus protection/recovery

    • Application installation

  • Smart Phones & Tablets

    • iPhone & Android

    • Ease of use configuration

    • App installation

  • Training

    • Customized training and tutoring available


Home Improvement Services

  • Electrical

    • Swap switches, outlets, fixtures

  • Appliances

    • Install garbage disposal, dishwasher, washer/dryer

  • Mounting

    • TVs, in-wall cables 

  • Holiday Lights

    • install/takedown

  • General Labor

  • Hanging

    • Pictures, mirrors, shelves

  • Repair

  • Maintenance

  • Improvements

What is your cancellation policy?

Our policy allows you to cancel any appointment for free up to 24 hours before a visit.  Cancellations made within 24 hours of a visit will be charged a $75 cancellation fee.

What is your no-show policy for missed appointments?

No shows and missed appointments will be charged a $75 missed appointment fee.

Do you hold any specialty or general contractors licenses?

All tasks offered and performed are within the scope of our Home Improvement Contractor License (Register # HIC-25-00603, City of San Antonio). Work requiring specialized licensing (e.g., major electrical) may be referred to appropriately licensed subcontractors if needed.

Do you carry general liability insurance?

We carry a 1 million dollar liability insurance policy as well as Professional liability insurance.

How do you structure billing?

Most jobs are billed on a per-project basis with a set fee for standard work. Payment is due upon completion of work before our technician leaves the property.

What forms of payment do you accept?

Accepted Methods: Check, PayPal, CashApp, and cash.

Can I provide my own materials?

Yes you can provide your own materials.

What if I am dissatisfied?

If you are dissatisfied with the work performed, please contact Brandon Loudermilk (Owner) directly to discuss remediation options on a case-by-case basis.

Does an adult need to be home during the work?  

For all interior work, an adult must be present throughout the appointment window.

What should we do to prepare for you?  

Please ensure the work area is clear of personal items before our arrival. 

Why should you hire us? 

Home Office Angel is your one stop technical handyman solution. Whether you need somebody to design and implement a full smart home solution or if you just need somebody to change the lights, we have you covered. With over 30 years technical experience in the technology industry, I am fully equipped to solve all your technical challenges. 

What is your service area?

Our service area encompasses San Antonio city limits extending in the northwest to include Helotes, Boerne, and Leon Springs

Do you charge mileage or extra for jobs outside of the service area?

We charge an additional $1 per mile for jobs outside our service area.

Do you provide receipts for my records?

We do provide receipts for your records.

Do you work for home owners, property managers, realtors, insurance companies, etc…

We are open to working with all clients.

Do you have a website?  If so what is the name of the website?

You can find us at HomeOfficeAngel.com 

Do you charge for troubleshooting and diagnosis if you can’t diagnose or fix the problem?

We do not charge for troubleshooting if we do not diagnose the issue, however we do charge for troubleshooting if we diagnose a problem that you choose to not have us repair at our pricing.

Do you schedule with arrival windows or specific arrival times?

All of our jobs are scheduled with a 1 hour arrival window.

Can I request a detailed breakdown of labor vs. materials costs?

Our labor and materials costs are broken down on invoices in an industry standard format.  We do not break them down further without having agreed to something specific in advance.

Can you work with my existing smart home technology?

Absolutely! We will use your existing smart home technologies. Be aware that existing older technologies may be limited in features and integration capabilities.